FAQ
General Questions
✅ SERVICES
Question: What type of service does Bufflux provide?
Answer: Bufflux offers a reliable car hire service with a professional driver who will take you to your desired destination.
✅ VEHICLES
Question: What types of vehicles are available?
Answer: We currently offer two vehicle options for hire. Please check our booking page for available vehicles and details.
✅ HIRE
Question: Can I hire a car without a driver?
Answer:No, Bufflux only offers chauffeur-driven services to ensure a stress-free and safe experience for our customers.
✅ DRIVER
Question: Is the driver included in the price?
Answer: Yes, the cost of the driver is included in your booking price. There are no hidden fees for the driver.
✅ ADVANCE
Question: How far in advance should I book a ride?
Answer: We recommend booking at least 24 hours in advance to ensure vehicle availability, especially during peak times.
Reservation Questions
✅ BOOKING
Question: How do I make a booking with Bufflux?
Answer: Simply visit our website, select your preferred vehicle, enter your travel details (pickup location, drop-off location, date, and time), and confirm your booking.
✅ BOOKING CHANGES
Question: Can I make changes to my booking?
Answer: Yes, you can modify your booking details by contacting us. Changes are subject to availability.
✅ CANCELLATION
Question: Can I cancel my booking?
Answer: Yes, cancellations can be made free of charge up to 24 hours before your scheduled trip. Late cancellations may incur a fee.
✅ DURATION
Question: Can I book for a specific duration or hourly basis?
Answer: Yes, Bufflux allows bookings for specific durations or trips. Just select your required service time when booking.
✅ EXTENDED TRIP
Question: What if my trip takes longer than planned?
Answer: If your trip extends beyond the booked time or distance, additional charges will apply based on our pricing policy.
✅ CAR MODEL
Question: Can I reserve a specific car model?
Answer: While we strive to provide your selected vehicle, specific models are subject to availability. We guarantee the vehicle category you booked.
Payments Questions
✅ PAYMENT METHODS
Question: What payment methods does Bufflux accept?
Answer: We accept cash, major credit/debit cards, UPI, and select digital wallets.
✅ ADVANCE PAYMENT
Question: Do I need to pay in advance?
Answer: Yes, a full payment or a deposit is required to confirm your booking..
✅ EXTRA CHARGE
Question: Will I be charged extra if my trip is delayed?
Answer: Additional charges may apply if your trip extends beyond the scheduled duration. These will be clearly communicated before final billing.
✅ HIDDEN FEES
Question: Are there any hidden fees?
Answer: No, Bufflux believes in transparent pricing. All charges will be clearly outlined at the time of booking.
✅ TIPPING
Question: Is tipping the driver expected?
Answer: Tipping is optional and always appreciated as a gesture of satisfaction for excellent service
✅ PAYMENT RECEIPT
Question: Will I receive a receipt for my payment?
Answer: Yes, an electronic receipt will be provided via email upon confirmation of your payment.
