FAQ

FAQ

General Questions

✅ SERVICES

  • Question: What type of service does Bufflux provide?

  • Answer: Bufflux offers a reliable car hire service with a professional driver who will take you to your desired destination.

  • Question: What types of vehicles are available?

  • Answer: We currently offer two vehicle options for hire. Please check our booking page for available vehicles and details.

  • Question: Can I hire a car without a driver?

  • Answer:No, Bufflux only offers chauffeur-driven services to ensure a stress-free and safe experience for our customers.

  • Question: Is the driver included in the price?

  • Answer: Yes, the cost of the driver is included in your booking price. There are no hidden fees for the driver.

  • Question: How far in advance should I book a ride?

  • Answer: We recommend booking at least 24 hours in advance to ensure vehicle availability, especially during peak times.

Reservation Questions

✅ BOOKING

  • Question: How do I make a booking with Bufflux?

  • Answer: Simply visit our website, select your preferred vehicle, enter your travel details (pickup location, drop-off location, date, and time), and confirm your booking.

  • Question: Can I make changes to my booking?

  • Answer: Yes, you can modify your booking details by contacting us. Changes are subject to availability.

  • Question: Can I cancel my booking?

  • Answer: Yes, cancellations can be made free of charge up to 24 hours before your scheduled trip. Late cancellations may incur a fee.

  • Question: Can I book for a specific duration or hourly basis?

  • Answer: Yes, Bufflux allows bookings for specific durations or trips. Just select your required service time when booking.

  • Question: What if my trip takes longer than planned?

  • Answer: If your trip extends beyond the booked time or distance, additional charges will apply based on our pricing policy.

  • Question: Can I reserve a specific car model?

  • Answer: While we strive to provide your selected vehicle, specific models are subject to availability. We guarantee the vehicle category you booked.

Payments Questions

✅ PAYMENT METHODS

  • Question: What payment methods does Bufflux accept?

  • Answer: We accept cash, major credit/debit cards, UPI, and select digital wallets.

  • Question: Do I need to pay in advance?

  • Answer: Yes, a full payment or a deposit is required to confirm your booking..

  • Question: Will I be charged extra if my trip is delayed?

  • Answer: Additional charges may apply if your trip extends beyond the scheduled duration. These will be clearly communicated before final billing.

  • Question: Are there any hidden fees?

  • Answer: No, Bufflux believes in transparent pricing. All charges will be clearly outlined at the time of booking.

  • Question: Is tipping the driver expected?

  • Answer: Tipping is optional and always appreciated as a gesture of satisfaction for excellent service

  • Question: Will I receive a receipt for my payment?

  • Answer: Yes, an electronic receipt will be provided via email upon confirmation of your payment.